Our Training Programmes are carried out on the basis of the analysis of the needs of each client.

The design and development of "tailor-made" training courses which are specialy adapted to the needs and aims of each Company and its staff.

The training consultant is involved in the educational process in such a way that the students have the perception that he knows the products, is aware of the needs and takes on account the enviroment at which they work.

The teaching methodology is proactive, and aims to achieve an interaction between the instructor and the student, as well as the participation of the group to facilitate the learning process.

METHODOLOGY
	Methodology that encourages participation.
	Practical exercises.
	Individual and group work.
	Method of "The Case".
	Simulation of different situations.

When each training course comes to an end, a final report evaluates the course and includes possible solutions and suggestions.

The training programmes focus on different TRAINING AREAS:

MANAGEMENT TRAINING PROGRAMMES
	SALES AND MARKETING MANAGEMENT.
	MANAGEMENT SKILLS.
	STAFF MANAGEMENT.
	EFFICIENT COMMUNICATION WITH STAFF.
	EFFICIENT AND PROFITABLE WORK MEETINGS.
	LEADING AND MOTIVATING TEAMS.
	PUBLIC PRESENTATIONS.
	ANALYSIS AND SOLUTION OF PROBLEMS.
	MAKING DECISIONS.
	LEADERSHIP AND MANAGEMENT STYLES.
	COACHING AND MENTORING FOR SALES TEAMS.
	COACHING AND MENTORING FOR CUSTOMER SERVICE STAFF.

STAFF TRAINING PROGRAMMES
	COMMUNICATION.
	TEAM WORK.
	QUALITY OF SERVICE AND CUSTOMER SERVICE.
	CUSTOMER LOYALTY.
	TELEPHONIC ATTENTION.
	TECHNIQUES TO SALE.
	TECHNIQUES TO NEGOTIATE.
	NEUROLINGUISTIC PROGRAMMING (NLP).
	PERSONAL STAFF SKILLS.
	TRAINING OF TRAINERS.